Welcome to our Terms & Conditions for flower delivery services in Upper Clapton and the surrounding areas. By accessing, browsing, or making a purchase through our online shop, you acknowledge and agree to comply with these terms. Please review these conditions carefully before placing an order. These terms and conditions apply to all products and services supplied through our website for customers in Upper Clapton and neighbouring communities.
In these Terms & Conditions, the following definitions apply:
To place an order for flower delivery in Upper Clapton or the surrounding areas, you must select your desired product(s), provide accurate delivery details, and complete the checkout process. Orders can only be accepted through our online website.
Once you place an order, you will receive an automated confirmation acknowledging receipt of your request. This email is not an acceptance of your order—our formal acceptance occurs once the products have been dispatched and a confirmation email has been sent to you. We reserve the right to decline any order for any reason, such as unavailability of stock, suspicions of fraudulent activity, or if we are unable to deliver to the specified address in Upper Clapton or its vicinity.
You are responsible for providing accurate delivery details. Mistakes made in delivery addresses may lead to delayed or failed deliveries, for which we cannot be held responsible. Please ensure all details are correct before completing your purchase.
All flowers, plants, and related products displayed online are subject to availability. While we endeavour to ensure accuracies in descriptions, images are illustrative, and actual products may differ in appearance due to seasonality or supplier variations. If a particular flower or design is unavailable at the time of order, we reserve the right to substitute it with a product of equal or higher value and similar style, ensuring customer satisfaction remains our priority.
All prices displayed on our website for flower delivery in Upper Clapton and nearby areas are quoted in GBP (£) and include VAT where applicable. Delivery charges, if any, are specified during the checkout process and may vary depending on the delivery location or time slot.
We reserve the right to amend prices at any time, but such changes will not affect any orders already confirmed and dispatched. In the event of a significant pricing error, we reserve the right to cancel the transaction and refund you in full.
Payments for flower delivery must be made at the time of ordering through our secure online payment platform. We accept major credit and debit cards, along with any other payment methods clearly stated on our website at the point of sale.
All payment information is processed securely and is not stored or accessible by our staff after the transaction. Full payment must be received and cleared before goods are dispatched. If your payment is not authorised, your order will not be processed, and we will not be liable for any delay or non-delivery.
We deliver flowers throughout Upper Clapton and in neighbouring areas. You may select preferred delivery dates and times during checkout, subject to availability. While we make every effort to deliver your order on the requested date, all delivery dates and times are estimates and cannot be guaranteed. Factors such as adverse weather, traffic, or unforeseen circumstances may impact delivery schedules.
In the event that no one is available to receive the delivery at the nominated address, our courier may leave the flowers in a secure location or attempt redelivery, depending on our delivery partner’s policy. Please provide specific delivery instructions if necessary. We will not be liable for lost or damaged goods once they have been delivered in accordance with your instructions.
It is your responsibility to ensure access for delivery. If access is not possible or is restricted, the order may be returned to us, and we reserve the right to charge for redelivery or cancellation.
You may cancel or amend your order for flower delivery in Upper Clapton up to 24 hours before the scheduled delivery date. To request a cancellation or alteration, please use the contact methods described on our website, quoting your order number. If your order has already been prepared, dispatched, or delivered, cancellations and amendments will not be accepted, and no refund will be issued.
Please note, during peak seasons such as Valentine’s Day, Mother’s Day, or Christmas, the notice period for cancellations or changes may be extended, and further restrictions may apply. Please check our website for any special conditions during these times.
Due to the perishable nature of flowers and plants, we are unable to accept returns except where goods are faulty, the incorrect item has been delivered, or the order arrives damaged. If you are dissatisfied with the quality or condition of the product on arrival, please contact us within 24 hours of delivery, providing clear photographic evidence of any issue.
Refunds or replacements are issued solely at our discretion after assessment. We may offer a partial refund, a replacement product, or the full value refunded to your original payment method.
We aim to supply all goods ordered through our Upper Clapton flower delivery website to a high standard of quality and reliability. However, our liability for any loss or damage suffered in connection with your order is limited to the amount paid by you for the specific product in question.
We do not accept liability for any consequential or indirect loss, including but not limited to loss of profits, business, contracts, goodwill, or any financial loss beyond the cost of the purchased goods.
We will not be held liable for failure or delays in delivery caused by circumstances beyond our reasonable control, such as adverse weather, natural disasters, traffic accidents, strikes, pandemics, or issues relating to incorrect or incomplete delivery information provided by you.
Your privacy is important to us. We comply with all applicable UK data protection legislation and will use your personal information only to process your order, deliver your flowers, and communicate with you concerning your order. We will not share your information with third parties except those directly involved in the fulfilment or delivery of your order. Please refer to our Privacy Policy for further information on how we collect, use, and safeguard your data.
By placing an order for flower delivery in Upper Clapton or the surrounding area, you confirm that you are over 18 years of age and capable of entering into a binding contract. You must ensure that any messages or card information attached to your purchase are appropriate and not offensive, abusive, or contrary to public decency.
You agree not to use our website or services for any unlawful purpose or in any way that might harm, disrupt, or damage our reputation, website, or other customers.
All content on our website, including text, photographs, graphics, logos, and design, is owned by or licensed to us and protected by copyright and intellectual property laws. You may not copy, reproduce, or use any of our content for commercial purposes without our express written consent.
We reserve the right to revise these terms and conditions at any time without notice. Any changes will take effect immediately upon publication on our website. It is your responsibility to review these terms regularly before making a purchase. Your continued use of our flower delivery service in Upper Clapton signifies acceptance of the revised terms.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court or regulatory body, the remaining provisions shall remain in full force and effect.
No person or party, other than you and us, shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms & Conditions.
These Terms & Conditions and any contract formed for flower delivery in Upper Clapton and the surrounding areas are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with any order or contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions, feedback, or complaints regarding these Terms & Conditions or our flower delivery services in Upper Clapton, please refer to the contact information provided on our website. We take customer feedback seriously and will do our utmost to resolve any issues promptly and effectively.
These Terms & Conditions apply to all customers placing online flower delivery orders for Upper Clapton and the neighbouring areas. By ordering through our website, you expressly acknowledge your acceptance of and commitment to these terms.
Thank you for choosing our flower delivery service in Upper Clapton. We appreciate your custom and look forward to helping you celebrate life’s special moments with beautiful flowers, reliably delivered across the local community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upper Clapton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upper Clapton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
